MS patient praises ‘game changer’ app

MS patient praises ‘game changer’ app

23 July 2025

A DOWNPATRICK man has spoken about how a medical app has transformed his healthcare journey.

Jake Reilly (24) was diagnosed with multiple sclerosis last September and attends the Medical Day Case Unit at the Ulster Hospital in Dundonald every six weeks to receive an infusion.

He describes the ‘MyCare’ app as a “game changer” and is encouraging others to use it.

‘MyCare’ is a user-friendly digital app that gives patients secure access to their health and social Care information, including some hospital test results, hospital appointments and correspondence.

With over 49,000 patients already signed up in the South Eastern Trust area, the app is empowering people to take a more active role in managing their own health.

Reflecting on his experience, Jake said: “When I initially received my diagnosis, I was very anxious. I signed up to MyCare straight away and it completely changed how I felt about my treatment.

“I was no longer waiting at home for letters to arrive, my appointments appeared on the app, which gave me peace of mind.”

He continued: “MyCare is so useful for seeing the dates and times of my appointments so I do not forget them. Staff can message me directly about my treatment and I can see those messages as soon as they are sent.

“I also have access to all my information, whether it is from a consultation or a letter and I can view some of my test results. It really puts me in control of my healthcare.”

Encouraging others to take advantage of the app, Jake added: “Definitely download MyCare – it is the future of healthcare and the modern way to look after your health.”

Michelle McIntyre, Ward Clerk at the Medical Day Case Unit, highlighted how the app benefits both hospital patients and staff.

“MyCare is amazing, she said. “Patients tell me how much it helps them. They tend not to forget their appointments, so fewer appointments go to waste.

“It also reduces the number of calls we get from patients asking for appointment details and with fewer letters being sent out, we are not using as much paper.

“Patients can even access some of their test results directly, which saves time and reduces anxiety.

“The app helps patients feel more in control and better informed about their care. They can check-in online for appointments too, so we know they have not forgotten.”

She added: “We always encourage patients to sign up and help them through the process. It is a fantastic app that really makes a difference to patient care.”

For more information and details on how to download MyCare, visit https://dhcni.hscni.net/digital-comms/welcome-to-my-care-your-patient-portal/