Danske Bank Comber branch set for closure

Danske Bank Comber branch set for closure

16 September 2020

DANSKE bank is to close its Comber branch at the start of December.

The closure is one of four the bank announced last week and is the latest in a series which have taken place over recent years in the area.

Danske insists that it continues to invest in both its online channels and its day-to-day banking services and that through its relationship with the Post Office, customers with a debit card can check their account balances, withdraw cash and make personal or business cash lodgements at any UK Post Office.

Danske’s managing director of personal banking, Aisling Press, said the bank shaped  

its business around customer behaviour, explaining that over the last number of years the way customers use branches had changed significantly. 

She said many people were choosing to use different ways of banking, such as online banking, apps or banking on the telephone.

“As a business, we must respond to these changes,” said Mrs Press. “This can mean reviewing and adapting our investment strategies and sometimes it will include investing more in key branches.”

She said while Danske has invested over £3m in 15 branches over the past three years, at other times it has had to take difficult decisions to close certain branches that are being used less.

Mrs Press said these decisions are not taken lightly. She also confirmed that she has written to customers of the Comber branch to assure them that the bank remains committed to continuing to meet their banking needs and to inform them about the many different ways to bank with us.

Mrs Press continued: “Over the coming weeks, customers will also find additional support in Comber branch and through our contact centre. 

“Our ‘step by step’ guide, with guidance on how to use other ways of banking, will be available in branch or can be posted after a phone call.”

Mrs Press added: “If any of our customers are concerned I would encourage them to please speak with us;  we will do everything we can to help them.”